The Mac Expert • Macintosh Support

Hi, my name is Russ Alman.  I have been providing Macintosh technical support services since 1990, and have been a Macintosh consultant for almost 17 years. I started my own Mac support company in 1994 because I saw a need for on-site technical support and consulting services specializing in Macintosh-specific solutions for home computer users and small businesses. I am currently located in Olympia, Washington, and offer my services both in Pierce and Thurston counties, including the greater Tacoma and Olympia metropolitan areas, and across North America usng a combination secure, encrypted, remote screen sharing software and telephone conversation.

My wife, Karen, and I have been married almost 18 years, and have two wonderful children – Alexis and Aaron. Karen uses a 21″ iMac and a MacBook, and my daughter uses a Mac Mini with a 24″ screen. (I know it’s overkill, but there are more computers in my house than people!)

Personally, I use a 27″ iMac i7 as my base computer.  I do most of my social media business support and Joomla & WordPress web development from it, and graphic design for my Keepsake Cards business as well.

I have been working with computers since I was 11 years old – first on a Radio Shack Color Computer, then a TRS-80 Model III. In 1984, my father bought his first Macintosh, and from then on I have always used Macintoshes. I have always been a Macintosh proponent… I have to admit, I do have a little Gateway netbook, but only to test websites in Internet Explorer.

Although I have been working with computers for most of my professional life, my schooling was in communications and the liberal arts. I have a B.A. in Communications from Western Michigan University, and an M.A. in Telecommunications from Michigan State University. I also have a background in foreign languages, theatre and the fine arts.

My diverse background has given me a unique perspective as a computer consultant. While I am technically savvy, my focus is on making computers and technology easier for people to use. I pride myself on my ability to translate technology into terms than the average person can understand.